Privacy Policy

Effective Date: August 13, 2025
Last Updated: August 13, 2025

Welcome to skön Design + Build (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, www.skondesignbuild.com (the “Site”) or interact with us through other channels, including text messaging. By using our Site or providing your information, you agree to the terms of this policy.

1. Information We Collect

a. Personal Information

When you submit a form, request a consultation, opt in to receive text messages, or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Address (for service inquiries)
  • Any message or content you submit

We prioritize your privacy and assure you that your personal information will remain confidential and will not be shared with third parties without your consent, except as required by law.

b. Non-Personal Information

We may collect non-identifying information automatically, including:

  • Browser type and version
  • Device information
  • Pages visited and time spent on the Site
  • Referring website
  • IP address
  • Approximate location

We may use tools like Google Analytics to collect this data for the purpose of improving our website experience.

2. How We Use Your Information

We use your information to:

  • Respond to your inquiries and service requests
  • Provide estimates and schedule consultations
  • Improve website performance and user experience
  • Send updates, promotions, or newsletters (only if you opt in)
  • Send appointment reminders, project updates, or promotional offers via text message (only after you opt in)
  • Ensure security and prevent fraud

3. Text Messaging Policy (A2P Compliance)

By providing your mobile phone number and explicitly opting in, you consent to receive text messages from skön Design + Build related to your inquiries, scheduled services, appointments, and promotions.

  • Message Frequency: Message frequency may vary depending on your interaction with us.
  • Opt-Out: You can opt out of text messaging at any time by replying STOP to any message. After opting out, you may receive a confirmation text and will no longer receive promotional or informational text messages.
  • Help: For help, reply HELP to any message or contact us at the details below.
  • Message & Data Rates: Message and data rates may apply depending on your carrier and plan.
  • Privacy: Your phone number will only be used for communications related to skön Design + Build and will not be shared with third parties for marketing purposes without your consent.

4. Cookies & Tracking Technologies

Our Site uses cookies and similar technologies to:

  • Improve site functionality
  • Optimize performance
  • Remember your preferences

You can disable cookies in your browser settings, but some parts of the site may not function properly if you do so.

5. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

6. Data Storage & Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated “Effective Date.”

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

skön Design + Build‍

Vancouver, BC, Canada
hello@skondesignbuild.com
604-968-4677
www.skondesignbuild.com